•  I do not live in Great Britain, can I purchase from you online site? If yes, how can I pay and receive the goods?

Certainly you can purchase on-line. In any case, your purchasing order is just a purchasing proposal even if you pay through your bank with a credit card or through paypal. Before accepting the payment we make sure we can accept your order proposal and we confirm the order if possible, otherwise the bank transaction will be cancelled. If the order is accepted we will deliver the goods to your house.

•  Is it safe to give my credit card information on your site?

If you try to place an order and you select credit card as a method of payment, the following page is the page of our bank, the Barclays bank, one of the most famous banks in the world. The data shall be delivered directly to the bank, we do not want to know the number of your credit card.

•  I agreed upon a different price with you or you national agent, how can I place an online order?

If you choose to play offline, there is no problem, just send a fax and then wire the payment, if you want to pay online, you can enter the manual order section and fill out the order you want to place including the price.

We will examine your order and if it complies with what was agreed upon, it will be confirmed.

•  I made a purchase through your site or your agent and I haven't received an invoice, who must I contact?

When an order is carried out our system automatically generates the invoice in the area reserved to the client, you can just take it from there as many times as you want.

•  In the invoice downloaded from the reserved area, there is no VAT, how can I deduct it as output VAT?

If there is no VAT, probably you are a company or citizen of the European Community, except the United Kingdom. In fact European directives foresee the self-declaration of VAT to the national tax office for intra-community operations. Even the invoices outside of the European community are without VAT………………

•  I placed an order but I just received part of the goods, why?

If you received just part of the goods, probably you were informed in the order confirmation that there would have been 2 or more shipments. If some of the goods are not available you may be asked either to accept more than one shipment or to give up part of the goods ordered. In any case before accepting your payment, you will receive an order confirmation or another proposal.

This happens because we try to propose our customers also products that we do not hold in stock and that we purchase only on orders. In any case the procedure is explained in the sales terms.

•  I urgently need the products, how can I find out whether you have all the products, part of the products or none of the products?

The product sheet generally indicates whether the product is available, or not. As soon as we finish the integration of our system the exact quantity available in that moment will be indicated.

As regards the products supplied on order, the number of days needed to receive them shall be indicated.

Sometimes these products are not available from our suppliers, in this case we cancel them before confirming the order.

•  Is it possible to use my carrier to ship the products?

No, it is not possible. The product may be in one country or more than one. For small orders it is not possible. For larger quantities, over 30 kg you may indicate this request in the notes and we will try to do our best to meet your request.

•  I am a retailer (or wholesaler), I am a registered user, but how can I view the prices reserved to my category ?

Just indicate this in the registration note, our system does not request any corporate documentation, but in this site a retailer must order a minimum quantity of € 500 and a wholesaler of € 2500.

•  What is the wish list ?

The wish list is a list where you can add some of your products to the favorites, in the future it will be replaced by a copy of your online price estimate.

•  I just placed an order but I want to cancel it?

Just go to the reserved area and cancel it, no expense will be charged. After 24 hours, check sales terms.

•  I received a discount code , how can I use it ?

During the order phase you will be asked to enter this code. Enter it and you will receive the matching discount.

•  How can I pay?

Through credit card, through the safe site of the Barclays bank, Through paypal, Through bank transfer

In some countries there are other types of local payment methods, contact the agent or the distributor for more information.